Quoted By:
Working for Airbnb again (most fun calls ever)
>lady calls in stating she needs to cancel a purchase made through us.
>says she did not make the purchase, needs cancelled immediately.
>doesn't even know our company.
>start to explain to customer what Airbnb is in an attempt to perhaps stir her memory of a recent trip she took or was planning to take
>she explains that the order is for a bed frame.
>i reply "We don't sell bedframes, ma'm, we're a hotel alternative."
>she continues to argue with me and insist that I cancel the order immediately so it doesn't ship.
>mfw i literally had to have her pull out the order receipt she was emailed, read the name of the company out loud and then yell "WE ARE NOT AIRBED MATTRESS SUPERSTORE. YOU ARE CALLING AIRBED & BREAKFAST. WE DO NOT SELL, NOR HAVE WE EVER SOLD, NOR WILL WE EVER SELL MATTRESSES. YOU ARE WASTING VALUABLE TIME BY SPEAKING TO ME RIGHT NOW. YOU SHOULD BE CALLING THAT COMPANY TO GET YOUR ORDER CANCELLED, OR IT WILL BE TOO LATE AND THEY WILL CHARGE YOU. DO YOU UNDERSTAND?"
>"oh yes sorry thanks" *hangs up*
>also mfw call never got QA'd
