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Shuttle Scuttlebutt

No.53203 View ViewReplyOriginalReport
The upcoming changes to Delta's East Coast shuttle sound like a good thing for business travelers, but this is just the latest sign that the service is in decline.

Delta Air Lines' decision to add first-class cabins to its shuttle flights between New York, Boston, and Washington sounds like good news. It's not -- it's another sign that the East Coast shuttles are a dying breed.

Delta, which says its up-front sections will be ready by the end of November, is matching a move made several years ago by the US Airways Shuttle, the distant progeny of the once-omnipotent Eastern Air Lines Shuttle. Although Delta didn't say so, its rationale is the same too. The shuttles have become less profitable, busy, and important; configuring the aircraft with standard first- and coach-class cabins means that the planes can be moved around the carriers' entire flight systems.

Few air routes have their own dedicated aircraft, of course, so what's the big deal? This move comes on the heels of other ego-bruising shuttle realities. Several years ago, both carriers dumped their service guarantees: Show up on time to fly and you'll get a seat, even if they have to roll out a plane just for you. Discontinuing that relic of the Eastern Shuttle's glory days allowed the carriers to strip several backup aircraft from the shuttle fleet. The carriers have also switched to smaller aircraft that carry fewer passengers per flight and fly less frequently than ever, especially during off hours and weekends.