>haven't played wow in forever
>get email saying i got banned, despite the fact that i haven't been subbed in forever
>submit ticket explaining the situation
>turns out I was hacked and the dude was using my account to sell gold
>issue instantly resolved, unbanned, they even gave me all of my stuff back

Jesus, I don't even play anymore and all of this was solved within like 2 hours of the ticket being submitted. Even if Blizzard went to shit, their customer service didn't. Anyway, customer support thread. Share your stories of dealing with customer support/gm stories of whatever vidya.